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Tallahassee Helicopters - R44 Training

Privacy Policy

Last Revised: August 30, 2006

Your privacy is important to us!

Capital Helicopters, LLC ("we" or "us") is headquartered in Tallahassee, Florida, USA. We know that the privacy of personal information is an important concern to our customers and business associates (“you” or “your”). We are committed to respecting and protecting your privacy and personal information according to our Privacy Policy defined below.

By your interaction and communication with Capital Helicopters, including the use of this Web Site, you consent to the collection and use of personal information as outlined in this privacy policy.

If you have any questions or suggestions regarding our privacy policy, please contact us.

Collection of Information

We collect and use various types of information ("Customer Information") about you and your lease accounts to establish and service your accounts, to save you time and money, to better respond to your needs and to manage our business and risk.

Customer Information consists of the following eight types of information:

  • Identification Information - information that identifies you, such as name, address, telephone number, social security number, or - in case of a business - employer identification number.
  • General Inquiries - any information you provide to us through all communications, whether through telephone, mail, letters, e-mail, our web site or any other forms of communication.
  • Lease Quote Information - information you provide to us online or through other means when requesting a Lease Quote as well as our quote details in response to your request.
  • Lease Application Information - information you provide to us on lease aplications and through other means that will help us to determine under what terms you may be eligible for leases you request. Examples include financial statements, tax returns, and other documents validating assests, income, debt, and conduct.
  • Information from Outside Sources - information from outside sources regarding credit, employment, and other relationships that will help us to determine under what terms you may be eligible for leases you request. Examples include consumer and credit reports, employment history, loan and credit card balances, property insurance coverages, data from public records, references, and other verifications.
  • Transaction Information - information about transactions and account experience, as well as related communications with you. Examples include account balances, payment history, transaction inquiries and responses.
  • Web Site Traffic Information - information Capital Helicopters collects to enhance your on-line experience. Particularly, we gather certain information regarding Web Site activity and visits in log files for future analysis. Information collected includes anonymous data like IP addresses, browser types, referring pages, pages visited and time spent on the Web Site. This information is used in aggregate to analyze and improve our Web Site. Please note that while IP addresses can be tied to personally identifiable information, this is not a practice Capital Helicopters utilizes at this time. Capital Helicopters uses Google Analytics software to analyze Web Site activity but not to capture personal information. (More information on Google Analytics can be obtained from its web site at http://www.google.com/analytics/).
  • Use of Cookies - To enhance your on-line experience with our Web Site we may use persistent cookies to "remember" information from your earlier visits to our Web Site. Instead of keeping this information on our servers it is kept on your computer in form of a cookie, i.e. a very small text file stored on your hard drive for an extended period of time. When you visit our Web Site again the content of the cookie, i.e. the knowledge related to your earlier visit is loaded.
Code of Ethics

We take our responsibilities to keeping Customer Information secure very seriously. We have security measures and tools in place to help protect against the loss, misuse, and alteration of the information under our control. Only appropriate employees are authorized to access Customer Information and only for business purposes. Our employees are bound by a code of ethics that requires confidential treatment of Customer Information. Employees are subject to disciplinary action if they fail to follow this code.

Use of Customer Information

We manage how and when information is shared within Capital Helicopters and with third parties. No nonpublic personal information of current or former customers will be shared by us with any affiliated or nonaffiliated third party except as explicitly authorized by you or by law. Any required transmission of the customer's information will be done by secure procedures. While such information is retained by us, it will be held confidentially pursuant to our security policy, with access limited to those trained and authorized to handle such information.

Capital Helicopters reserves the right to disclose information about you and your interaction with us when we believe such disclosure is reasonable and/or appropriate. Though Capital Helicopters works to preserve user privacy, Capital Helicopters may need to disclose Customer Information when required by law, to cooperate with governmental or internal investigations, during judicial proceedings, in response to a court order or legal process served on Capital Helicopters or its affiliates or to enforce Capital Helicopters’ rights.

When you provide Capital Helicopters with information online, your information is transferred without encryption. Therefore, your data transmission over the Internet cannot be guaranteed to be 100% secure and we cannot ensure or warrant the security of any information you transmit to us through or in connection with our Web Site. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us.

E-mail

When you contact us through our Contact Us web site page or through e-mail, the information you provide including the e-mail address you specify will only be used to respond directly to you inquiry. We will not use your e-mail address to contact you for any other purpose or share your name and e-mail address with a third party without your explicit consent.

Lease Quotes

All information you submit on our Lease Quote Request Form is exclusively used to prepare and to provide you with a Lease Quote for your evaluation.

Lease Application

All the documents and information you submit in conjunction with your lease application and any additional information from your creditors, banks, financial institutions, credit agencies and any other persons or business we deem necessary to obtain in order to evaluate and verify your credit, financial status, and employment, is exclusively used to determine the terms at which we may qualify you for the requested lease.

The lease application and all information gathered in conjunction with this application remain the property of Capital Helicopters whether the lease is granted or not.

Lease Account Related Communications

On occasions it is necessary to send out strictly lease account related announcements or requests. Generally, you may not opt-out of these types of communications as they are required to manage your account. Note that these communications are not promotional in nature and you may always opt-out of any promotional communications.

Assignment

We reserve the right to transfer any and all information that we collect from users to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Capital Helicopter's assets (including without limitation in connection with any bankruptcy or similar proceedings).

Notification of Changes

If Capital Helicopters decides to amend or update this privacy policy, Capital Helicopters will post those changes to this privacy policy, accessible from this Web Site, and other places Capital Helicopters deems appropriate so you are always aware of what information Capital Helicopters collects, how Capital Helicopters uses that information, and under what circumstances, if any, Capital Helicopters discloses it. Capital Helicopters will use information in accordance with the privacy policy under which the information was collected.

Any changes to our privacy policy will become effective upon posting of the revised privacy policy on the Internet, accessible through this Web Site. You can determine when this privacy policy was last revised by referring to the “Last Revised” date on the top of this page. Continued communication with Capital Helicopters, following such changes constitutes your acceptance of the revised privacy policy then in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our privacy policy.

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